Privacy policy
Last updated 30 October 2026
- We collect only what we need to reply to you, to find businesses we may be able to help, and to run our services.
- We never sell personal information.
- We use a small number of trusted tools (listed below). Some store information overseas.
- You may ask to see or correct your information, or ask us to stop emailing you, at any time.
Who we are
Linnetvale is the trading name of a New Zealand sole trader business that provides digital services to businesses. This policy explains how we handle personal information under the New Zealand Privacy Act 2020.
You can contact our privacy officer at hello@linnetvale.co.nz or by post at PO Box 163091, Lynfield, Auckland 1443. NZBN 9429054063136.
What we collect
Information you give us. When you use our contact form or email us, we collect your name, business name, email address and anything you include in your message. If you become a client, we also keep details about your business, the photos and videos you share with us, the posts and review replies we prepare for you, and billing details.
Information from public sources. To find businesses that may benefit from our services, we collect business contact details that are already published, for example on a business's website, Google Business Profile, social media pages or online advertisements. This can include a business name, a work email address, and the name of a business owner or contact person where it is published.
Website usage. We use Google Analytics to understand how people use this website: for example which pages are visited, how far people scroll, which links are clicked, and when the contact form is used. It also records general information such as your device, browser and approximate location (city or region). We do not send your name, email address or message to Google Analytics.
How we use it
- To reply to your enquiry.
- To provide our services to clients, including writing, scheduling and publishing social media posts from the content they share, replying to Google reviews on their behalf, and building websites.
- To contact businesses by email about our services (see "Emails from us" below).
- To improve this website.
- To keep business, tax and accounting records as required by law.
Tools we use
We use the following service providers to run Linnetvale. They handle information on our behalf, and some of them store it outside New Zealand. We choose reputable providers and share only what each one needs to do its work.
| Provider | What it does for us | Information involved |
|---|---|---|
| Google Workspace | Our business email | Emails and contact details |
| Google Analytics | Website visitor statistics | Website usage data and cookies |
| Cloudflare | Hosts this website | Technical data needed to deliver web pages |
| Web3Forms | Delivers contact form messages to our inbox | What you enter in the contact form |
| Grok (by xAI) | AI tools that help us research publicly available business information and draft captions and review replies | Public business details, and client content needed to draft posts and replies |
| Buffer | Holds the photos and videos clients share with us, and schedules and publishes their posts | Client logins, photos, videos, captions and connected client pages |
| Meta (Facebook and Instagram) | Where we publish client posts, through partner access the client grants | Post content and the client's Page and Instagram account |
We do not sell or rent personal information, and we share it with others only if you agree or the law requires it.
Emails from us
We may email businesses whose contact details are publicly available, to introduce our services. Every email we send identifies Linnetvale, includes our contact details, and has a working way to unsubscribe. If you unsubscribe or ask us to stop, we will stop within 5 working days.
If we found your details from a public source and you would like to know where, or would like them removed, simply reply to any of our emails or contact us.
Client accounts and access
We ask clients to add Linnetvale as a partner on their Facebook Page and Instagram through Meta Business Suite, and as a manager on their Google Business Profile, rather than sharing passwords. Clients receive their own login to our content library to share photos and videos, and can see only their own pages there. Clients can remove our access at any time.
How long we keep it
- Businesses we have emailed who do not become clients: deleted 12 months after our last contact.
- Unsubscribe requests: we keep a minimal "do not email" record (such as the email address) so we never contact you again.
- Enquiries: kept for as long as needed to respond and follow up.
- Client records: kept while you are a client, and business records afterwards for as long as New Zealand tax law requires (generally 7 years). Photos and videos you shared are removed from our content library when our work together ends.
- Google Analytics data: kept for the period set in our Google Analytics account, then deleted automatically.
Keeping it safe
We take reasonable steps to protect personal information from loss, misuse and unauthorised access. We use secure business accounts with reputable providers, and we limit access to the information to what is needed to do the work.
Cookies
This website uses cookies only for Google Analytics. You can block or delete cookies in your browser settings, or install Google's Analytics opt-out browser add-on. The website works normally without them.
Your rights
You can ask to see the personal information we hold about you and ask us to correct it. Email hello@linnetvale.co.nz and we will respond within 20 working days.
If you have a concern about how we have handled your information, please contact us first so we can put it right. If you are not satisfied, you can complain to the Office of the Privacy Commissioner at privacy.org.nz or on 0800 803 909.
Changes to this policy
We may update this policy as our services change. The date at the top shows when it was last updated.